The store follows a straightforward approach to service: we offer a 30-day no-reason return and exchange policy. For completeness, you may request a return or exchange within 30 days after delivery without having to provide a reason.
For a accessible account of our service, the relevant position is that the default return address is 1697 20th St NW, Washington, District of Columbia, 20009, United States. At the same time, do not send a return until instructions have been provided. Consistently with this rule, for assistance, contact Support@canadapotev.shop or (202) 644-3647. In addition, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
For a straightforward account of our guidance, the relevant position is that to begin a return or exchange, contact us at Support@canadapotev.shop before sending the item. Accordingly, once approved, canadapooch provides a prepaid return shipping label or an equivalent free return arrangement. At the same time, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. As a related point, items sent without prior authorization may not be accepted.
For a clear account of our customer understanding, the relevant position is that after we receive and inspect the return, we will notify you of the decision. Consistently with this rule, approved refunds are issued to the original payment method within 5-10 business days. In addition, a bank or card issuer may require additional time to post the credit.
The store follows a consistent approach to decision-making: returned items should include their components and original packaging when reasonably possible. For completeness, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. In addition, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.
Merchant Information
For a accessible account of our service, the relevant position is that the customer contact email is Support@canadapotev.shop. Consistently with this rule, the storefront brand name is canadapooch. As a related point, the business name is canadapooch. Under this approach, the customer contact telephone number is (202) 644-3647. In practical terms, the complete physical address, which is also the default return address, is 1697 20th St NW, Washington, District of Columbia, 20009, United States.