This page sets out practical service; specifically, we ship only within the United States. Accordingly, standard shipping is free for every U.S. Where applicable, order, and tracking information is provided after shipment.
For straightforward handling, the applicable standard is this: shipping confirmation and a tracking number are sent to the contact information supplied at checkout. Consistently with this rule, customers are responsible for providing a complete and accurate delivery address. Accordingly, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
For accessible expectations, the applicable standard is this: orders are normally processed within 1-2 business days, excluding weekends and U.S. Where applicable, public holidays. For that reason, after dispatch, estimated transit time is 4-6 business days. Within the same framework, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
For a customer-focused account of our service, the relevant position is that free standard outbound shipping does not reduce the 30-day no-reason return right. Within the same framework, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. As a related point, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Our commitment to well-defined store practice means that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadapotev.shop or (202) 644-3647. For that reason, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
Merchant Information
For straightforward expectations, the applicable standard is this: the customer contact email is Support@canadapotev.shop. As a related point, the storefront brand name is canadapooch. For that reason, the business name is canadapooch. Consistently with this rule, the customer contact telephone number is (202) 644-3647. From a customer-service standpoint, the complete physical address, which is also the default return address, is 1697 20th St NW, Washington, District of Columbia, 20009, United States.